Star CamperCare
is NZ’s leading RV insurance policy.
Journeys aren’t risk free, but your insurance should be.
Experts at creating extraordinary RV insurance.
Welcome to fully optioned RV insurance.
Star CamperCare provides New Zealand’s most comprehensive, customisable, inside-out RV insurance policy. It’s the reason why we are New Zealand’s leading RV insurance specialists.
What actual comprehensive RV insurance looks like.
You’re covered. Inside and out.
If you own a motorhome, caravan, 5th wheeler, converted bus, campervan or pop-top, here’s just some of the reasons why thousands of customers like you have made us the RV Insurance leader. This is what made to order RV insurance looks like:
Only Star CamperCare protects your RV’s Shell, Chassis, Fittings, Fixtures and Contents
Personal contents cover of $3,000 automatically included and can be extended to suit your circumstances
Glass Coverage automatically included in your policy
New Replacement and Agreed value options
We’re NZ-based and operate 24/7/365 with 24hr roadside and 24hr claims assistance teams standing by.
You choose your repairer or use one of ours
*Terms and conditions apply. Not all benefits apply to all policies. Please refer to the policy booklet (and your schedule if issued) for further information or call us to discuss your specific needs.
Ready for the Star treatment?
Enjoy real world RV insurance.
Buying and maintaining an RV is a big investment, which is why you need to look beyond what sounds good or looks good on paper. Dig deeper and you’ll see what you’re really covered for, and realise that most insurers only insure the cab and chassis, and have to refer to a third party (especially for claims) for any decisions regarding your policy. This can be hugely frustrating.
Star CamperCare, on the other hand, take care of everything in-house and insure anything that you’d typically sell with your RV. We include all the important components like the fridge and stove, and anything that’s a permanent fixture, inside and out, including awnings. As an added benefit, included in all of our policies is $3,000 loose contents cover as standard. You can upgrade this if needed. Most other insurers just insure the cab and chassis and very few come close to what we offer.
We go way beyond ticking boxes to offer a personalised and customised process to ensure the right fit for your needs. We don’t let spreadsheets determine outcomes because your insurance needs to be as unique as you, which is why our customers enjoy the best care and protection.
As New Zealand’s leading RV insurance specialist we provide ultimate care and protection at the best price.
Frequently asked questions.
So what do you think? Got some questions?
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An excess is an amount you must contribute towards the cost of repairs, or payment of a total loss settlement for each event that you have made a claim for.
If we have identified that you were not at fault in an accident and you have provided details of the 'at fault' party your excess may be waived or refunded to you.
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In most circumstances, anyone over the age of 25, holding a Full New Zealand drivers licence that permits them to drive the class of vehicle your vehicle fits into, is covered to drive.
Drivers under the age of 25 and drivers holding a driver's licence from any country other than NZ can be insured, however, you will need to notify us.
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If you have friends that are borrowing your motorhome for their recreational use we can cover them but we must be notified and they must be noted on the policy. They may have an additional excess that applies.
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If the Police are present they will organise this. Alternatively, we can organise accident scene towage at any stage day or night. If it is after business hours, our after hours team will organise towage - however, you may be requested to provide payment security or payment. Once your claim is accepted this will be reimbursed to you in totality.
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If you have purchased your vehicle new from a registered NZ dealer, you have agreed value for 5-years.
If you have purchased second hand from a registered NZ dealer, you have agreed value for 3-years.
If your situation doesn’t fit with either of these options, you can apply for agreed value by supplying us with a written valuation, which we will send to our assessing team for approval.
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If anyone involved in the accident has been injured or if the accident is impeding traffic, contact 111 immediately. If there are no injuries, contact us on 0800 250 600
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We are happy for you to take your vehicle to a repairer of your choice. If you need help finding a repairer, our assessors have a list of repairers we can suggest which are best suited for the type of vehicle you have.
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Yes, we offer this option. Please call or email our knowledgeable team and we will give you the options available to your policy.
It's insurance, but not as you know it.
“The Team at Star Insurance are great to deal with . Very Customer focused, and professional,and work towards a swift resolution for their Clients. I have Personal Experience with Motorcycle/ Car and Caravan Insurance dealings over a number of years with Star, and would not hesitate to recommend them to friends and associates.”
It's insurance, but not as you know it.
“Star Insurance are my go to for hard to insure cars, motorbikes and for campervans. They are always prompt and efficient and respond to queries well within their estimate time frames. I would highly recommend them.”
It's insurance, but not as you know it.
“The Star insurance team provide great service. Their 0800 number means they are always available and they regularly call into our office when they are passing through. Their prices are very competitive and the first company I think of for insuring Campervans or European cars.”
It's insurance, but not as you know it.
“Star insurance have always been very helpful and I believe their package is the most competitive on the market.”
It's insurance, but not as you know it.
“Star have impressively fast response times and provide very competitive rates on campers, motorcycles, classics, and European cars.”
It's insurance, but not as you know it.
“In my 10 plus years in the insurance industry, I have always found Star Insurance to be extremely competitive with their premiums. John Edie (Key Account Manager - Lower North Island/South Island) is always open to discussing how terms have been arrived at and will (if possible) review the premiums to assist our clients. His regular visits and genuine interest in our clients needs makes working with Star so simple.”
What do I need to get a quote?
- Personal details
Obviously we need to collect some personal details about you, including your driver’s licence info, date of birth, address and more. This helps to paint an overall picture of your policy application.
- Vehicle details
What RV do you want insured? What is its registration number? This information will let us see a lot more detail as we tap into the NZTA website. We’ll also ask how the RV is being used and how often.
- Your driving history
Have you started a collection of speeding tickets, had previous accidents, and/or any convictions? These are 3 of the 8 questions we’ll ask you as part of this process. Insurance is based on good faith, which is why it’s important to make honest statements about your driving history. Otherwise you may face consequences that were avoidable during a claim.
- We then receive your information
At this stage we have your information and your file is allocated a quote number which is immediately emailed to you. We’ll then personally review your application and prepare your insurance options.
If your application is received within business hours, we normally email your options back to you within 30 minutes. To view your options, click on the link in our email. Next, choose your preference along with any policy add-ons, then choose your policy start date (from the current day to 30-days in the future), choose monthly or annual payments and make payment. Presto, you’re insured.
Insurance is based on good faith. Which is why it’s important to be honest about your history, so that there are no dramas if you make a claim. We’re all about starting and maintaining good relationships. Why? Because trust and honesty are the foundation of lasting relationships.